2024 Convention & Technical Institute Classes
(B) Beginner (I) Intermediate (A) Advanced (E) Everyone
Action Regulation
(E) The Aftertouch Ballgame | Jason Cassel, RPT, Salt Lake City, UT Chapter
What is aftertouch? Why is it important? What regulation points influence it? How is it set on an upright and a grand? Come unravel these regulation mysteries as we work through the Aftertouch process with videos and live demonstrations! The piano is trying to tell you something. Are you listening?
(I, A) Grand Regulation Actionpalooza - SOLD OUT! | Rick Baldassin, RPT, Renner USA & Carl Teel, Salt Lake City, UT Chapter
Rebuilding a piano action and making it work properly doesn’t have to be hard. This class will give you the knowledge and confidence to do the job right. By quickly identifying the most significant variables, you’ll spend your time and energy on what matters most. Rick and Carl will focus on many operations necessary to make the action function properly. Most are not part of regulation. Action geometry will be covered in a straightforward manner. You will understand the importance of proper part selection and the contribution of each part to the system. Effects of friction on action weight and performance, and the trade-off between action weight and inertia will be covered. 16 slots available. Pre-registration required. Fee: $120. Materials and tools will only be provided for pre-registrants, but observers are welcome. Please contact the Home Office if you would like to be placed on the waiting list
(I) Grand Regulation – Tips & Tricks | Micah Sundholm, RPT, Eugene, OR Chapter
From keybedding to aftertouch, this class will provide new techniques and simple jigs to bring your grand regulation to the next level.
(I, A) How Regulation Affects Touchweight | Fred Sturm, RPT, New Mexico Chapter
Drop screw timing, jack alignment to knuckle, repetition spring strength, and damper timing all affect the resistance felt by the pianist when depressing the key. We’ll look at the details on both grands and uprights to show how small regulation changes can have a big impact on how an action feels and responds.
(E) Regulating Every Day | Ryan Sowers, RPT, Puget Sound, WA Chapter
Often regulating is sold as a line item. It should be part of the ongoing service. 10 to 15-hour regulations are often impractical and unnecessary. Gain speed and avoid pitfalls while making regulating a part of your daily routine. Watch your reputation, your income, and your clients’ piano playing experience grow!
(E) SOS! Service Our Sostenuto | Chuck Cook, RPT, Atlanta, GA Chapter
Think that the sostenuto is set by the factory, never to be touched again? Or some mysterious “something” that happens in the inner space of the piano? This class will show all the ins and outs, ups and downs of sostenuto service.
(E) Tips & Techniques for Grand Piano Regulation | David Reed, RPT, Kawai America
There are manuals that give step-by-step instructions for regulating grand actions, but what makes one fluent at regulating is to learn the best techniques for getting each step done quickly and accurately. You’ll enjoy hearing the instructor as he draws on his extensive experience as a private technician as well as knowledge gained from working for multiple piano companies to share the best way to achieve great results quickly and efficiently.
(B) Ultimate Upright Regulation | Mike Carraher, RPT & Keith Bowman, RPT, Vienna International
Join Keith and Mike in this fast-paced two-period, comprehensive regulation class that teaches how to get the most out of any upright piano, by focusing on consistent after touch. Learn how the action drive train and the damper drive train work, and how they interact. See time saving regulation procedures. Learn how to make proper wire bends for damper alignment; how to set damper spring tension accurately; damper timing by sight; spoon adjustment out of the piano, diagnostic action/damper readings at the front of key and much more, using unique tools and fixtures that provide accuracy, consistency, and better posture.
(E) Vertical Regulation #1 | Lucy Urlacher, RPT, Columbia, MO Chapter
In this first part of a 4-part class we will discuss the signs that indicate a piano needs to be regulated, which pianos are good candidates for complete regulation, and selling the job. Hammer travel, angle, spacing, and damper lift from the pedal will also be covered. Attend all four sessions as an all-day class, or you are welcome to attend any individual sections that interest you.
(E) Vertical Regulation #2 | Lucy Urlacher, RPT, Columbia, MO Chapter
In the second class of vertical regulation, we will “set the sample notes” – making sure that hammer blow, key height, key dip, and let-off distance result in correct aftertouch. You’ll also see a demonstration of efficient capstan regulation and setting a straight back check line. We will then begin the voicing process.
(E) Vertical Regulation #3 | Lucy Urlacher, RPT, Columbia, MO Chapter
In the third vertical regulation class, you’ll see methods for making the process of shaping vertical hammers and the regulation of the spoon doable. We will discuss key work and addressing sounds in the damper system. The regulation of the samples will then be extended to the entire piano.
(E) Vertical Regulation #4 | Lucy Urlacher, RPT, Columbia, MO Chapter
The last vertical regulation class will present techniques for doing key level, let-off, and key-dip. Throughout the four sessions, the key word is always “efficiency.” This class puts together what Lucy has learned doing university work for 16 years, classes from Bill Spurlock and Fred Sturm, and written materials from PTG and other sources.
(I, A) You Don’t Know Jack | Nathan Mills, RPT, Augusta, GA Chapter
We will explore double escapement in a grand action and demonstrate a simplified approach to setting simultaneous double escapement accurately and consistently.
Business, Networking & Misc.
(E) The Business of Concert Work | Kathy Smith, RPT, Los Angeles, CA Chapter
This class is for anyone who ever services a performance piano, whether in a church, recital hall, teaching studio or large venue. The class is half business and half tips-and-tricks. Other great classes cover full concert setup, but this one concentrates on additional details not commonly discussed (such as billing styles, special repairs and maintenance) gleaned from 40 years of experience. Many photos and examples included, especially of tips and unusual problem-solving.
(E) Critical Keys to Develop a 5-Star Business | Joshua Ello, RPT, Houston, TX Chapter
This class will address needed areas of growth professionally and personally for piano technicians wanting to be the best service provider in their region. Topics include work integrity and excellence, personal presentation, clientele interaction practices, and business strategies/tools.
(E) Grow with Gazelle | Luke Ehresman & George Buss, Gazelle
Learn how you can use Gazelle to save time, wow your customers, and grow your piano service business. In this class we will bring decades of business experience together to help you grow your business using the tools Gazelle offers like online scheduling, automated reminders, invoices, payment solutions, estimates, and Quickbooks integration.
(E) Improved Business Practices Means More Income | Mike Ello, RPT, Houston, TX Chapter
Just starting your piano service business or have a few years of experience under your belt? Mike Ello, RPT has 40 years of experience and will briefly cover these topics: Business plan, effective marketing, scheduling, time management, financial reports, competitive pricing, and specialization skills. Improved business practice equals improved income.
(E) Insurance for the Piano Technician | Jonathon Jacobeen, Washington, DC Chapter
Class will cover basic insurance concepts. There will be 3 sections of the class: basic concepts; insurance for your business; insuring a piano (private & commercial). Jonathon is an experienced risk manager who previously represented multiple national carriers and he specialized in high risk underwriting.
(E) Insurance Settled This Claim for WHAT? | Matt Hirschfelder, Portland, OR Chapter
When you get the call to help with a water, fire, natural gas, or any insurance claim be prepared to say "YES, I can help you!" In this session we will cover insurance appraisals, 3rd party contractors, job costing, quirks to individual jobs, and thinking outside the box that may save your reputation and help the client get their beloved instrument back (to a pre-loss condition). This class will change your business model.
(E) Piano Appraisal and the Technician | Brian Janey, RPT, San Diego County, CA Chapter
It’s a question that technicians hear frequently: "What do you think it's worth?" Clients ask because they think you know! It is a tricky question. This fresh and entertaining presentation, with a game show element, will help you navigate that inquiry with confidence and help you better serve your clients.
(E) Pricing Your Services | Timothy Barnes, RPT, Gazelle
Most piano technicians ask all the wrong questions when it comes to pricing their services. By the end of this class you will have the confidence you need to make better pricing decisions. We will cover pricing strategy, industry trends, and best practices for navigating price adjustments. Actual prices will NOT be discussed and are not relevant to making great pricing decisions.
(E) Running a Profitable Piano Service Business | George Buss, Gazelle
You shouldn’t have to feel broke at the end of the year. Most piano technicians think about profit as “what is left-over after-tax time.” The problem is this, there is hardly ever anything left when you run your business this way. Profit is a choice and is necessary for the success of your business. This class will teach you how to go from someone who is inconsistently profitable to someone who is running a consistently profitable piano service business.
(E) Script Your Business | David Stocker, RPT, Puget Sound Chapter
How to be ahead in communications with your customers. Save time in emailing the answers to common questions. Know the questions, and the answers. Inform everyone you come in contact with, so they are ready for your services.
(E) Wait…How Old Are You? | Morgan Cowell, RPT, Nebraska Chapter
Starting a career in piano technology can be difficult, especially if you’re young or don’t fit the traditional piano tuner mold. How can you present yourself as a confident, competent, and qualified professional? We will walk step by step through the entire tuning appointment. From taking off your shoes to collecting the fee. We will also discuss getting into the market, developing relationships, tool acquisition, marketing, vehicles, dress, money management, and much more. Learn how to present yourself with confidence… even if the competition is twice your age.
CAUT (College and University Technicians)
(E) CAUT Forum | Mike Reiter, RPT, Eugene, OR Chapter
The CAUT Forum is a place to get acquainted with your fellow CAUT friends and colleagues and discuss items of general interest. There will be time devoted to dealing with donations to institutions and how we as technicians can help in the process. We will also cover recent CAUT Committee activities and receive your input on future classes as well as seeking those who might like to serve on the committee.
(E) Practice, Practice, Practice (rooms) | Dave Conte, RPT, Knoxville, TN Chapter
This open forum will focus on best practices for navigating (with diplomacy) practice rooms. It includes scheduling, etiquette and unique technical, tuning and other service issues that aren’t generally present in other situations, helping to support those who may or may not actually get to Carnegie Hall.
(E) Record Keeping for the CAUT | Corbin Sturch, RPT, Houston, TX Chapter & Matt Smith, Western Carolinas Chapter
Ever sit back and wonder how university technicians keep up with it all? The reality is, each situation is unique and every technician has their own set of records they like to keep. This class comes in two sessions: Session one focuses on various systems in place by existing CAUT's using everything from standard excel documents, to self-produced systems with QR codes, and even Gazelle integration. We will dig into several setups by various CAUT's and describe how they work and compare each system. Session two will be a forum where we will work as a group to mock-up a useable records system using shared experiences and technical capabilities.
Design & History
(E) 3D Modeling Integration in Piano Technology | Dr. Li Yeoh, Tallahassee, FL Chapter
Explore harmonious blend of technology and artistry in this innovative class. Explore the fusion of traditional piano craftsmanship with 3D modeling techniques. Unleash your creativity and uncover the power of 3D modeling in crafting and enhancing piano components through projects of the FSU Piano Technology Program.
(E) From Sheep to Hammer | Alexander Abel & Norbert Abel, Abel Hammers
What raw material is used to make good hammer felt? How is hammer felt made? What is natural felt? Why is bamboo so popular now for hammer mouldings? With the use of live videos and visuals you learn the process of felt making and take a tour through the Abel Hammer factory in Germany. In addition, Norbert will teach the basics about weight, voicing, elasticity and hardness in hammers.
(E) How to Design & Build a Brand New Upright Piano | Tadeáš Doskočil, Petrof
This class will offer a step-by-step walk through of the building of an upright piano as we go through the design of the iron frame, bridges, acoustic elements, and string scales. There will be a presentation offering photos of how Tadeáš and the Petrof technical team built a prototype and evaluated it with pianists in an anechoic chamber.
(B) Nomenclature & Technical Terms | Micah Sundholm, RPT, Eugene, OR Chapter
Join us as we cover comprehensive nomenclature for grand and upright piano parts and design, as well as demystifying and explaining the technical terminology that experienced technicians use. This class is recommended for newer technicians to get the most out of their convention experience!
Electronic Tuning Devices (ETDs)
(B) Bridging the Aural Divide: Teaching New Technicians ETD and Aural Skills from Day One | Frank Illenberger, Frankfurt, Germany
Most technicians who only learn ETD skills struggle to confidently refine their aural skills at a later date. This is a problem that needs to be solved! In this class we will cover how to successfully teach aural skills and lay the foundation for aural skills and higher-level voicing FROM DAY ONE! This hybrid approach to teaching ETD & aural skills gives all technicians greater aural confidence early in their career. The downsides “ETD only” tuners tend to experience are often the result of these skills being taught separately, which can result in a lack of aural confidence – something all technicians need to advance their career in this trade.
(E) Cybertuner – Tuning Your Way with Al Mode | Nate Reyburn, RPT & Carl Lieberman, RPT, Reyburn Cybertuner
CyberTuner’s new AI mode is the star of the show (yes, that stands for Aural Interval)! AI lets CyberTuner custom tailor a tuning note by note like a master aural tuner. Newcomers and seasoned Cyber tuners, come learn how to get the most out of CyberTuner's new AI Break mode on your best (and worst) pianos.
(B) Pianoscope: Understand Each Piano Like Never Before | Frank Illenberger, Frankfurt, Germany
If you are using an ETD, you deserve: a better understanding of every instrument you service, the ability to dive deep, save individual tunings, see voicing data in easy-to-read graphs, and learn aural skills from day one. PianoScope is a new ETD being actively developed over the past 3 years.
Health
(E) Earplugs! A Passionate Appeal for Tuners to Protect Their Hearing | Will Roper, RPT, Boston, MA Chapter
Learn directly from an aural tuner with permanent hearing loss the importance of guarding your most valuable asset. Whether you have been tuning for 40 years or just starting out, it’s not too late to start protecting your hearing from damage.
(E) Parenthood Paradigm | Liz Stinman, Nebraska Chapter
In this forum-style class, we will discuss the joys and challenges we face as piano technicians while navigating all stages of parenthood (including pregnancy and postpartum), finding a healthy work-life balance, and in establishing a reliable support system.
(E) Powerlifting and Pianos: Strength Training for the Piano Technician | Sarah Evans, Nebraska Chapter & Sam Brown
How can piano technicians utilize strength training to increase longevity, independence, efficiency, and prevent injury? We will take a hands-on look at the musculoskeletal structures that are placed under stress throughout your career and effective ways to train in order to stay healthy and pain free.
(E) Self-Defense Workshop | Kerry Markin, RPT, Ft. Worth, TX
This class will give you tools to address everyday self-defense issues. We will go over multiple threat scenarios and their solutions. Boundary setting, threat awareness, and several potentially life-saving basic jiu jitsu movements will be covered. On the mat participation is encouraged, but not required. If you plan to participate, please wear comfortable, full coverage clothing.
(E) Trigger Point Therapy | Paul Gates, Bountiful, UT
My career was nearly cut short due in part to shoulder, back and neck pain. Please join us for an in-depth exploration into self-healing through trigger point massage and other recuperative therapies.
Player Systems
(E) Genio Silent Systems: Functionality, Installation and Maintenance | Michal Krol, PianoPiano Distributors
Turn almost any piano into a silent piano with the best mute rail available. State-of-the-art sensor technology precisely captures your playing, allowing you to use creative apps, composing and music software. Connect your smartphone, tablet or notebook via USB-C or wirelessly via Bluetooth to your instrument. MiDi out available. Learn how to market this product to your tuning customers for added revenue potential. You’ll learn how the Genio silent system works and introduce its features and functions. We will also do a live installation demonstration on an upright and grand piano so you can see how it’s done and try it yourself. Finally, we’ll go over how to fix any issues and how to treat this system if you find one on a customer’s piano.
(E) Into the Spirio-verse | Georgia Maldonado, Steinway & Sons
This class is designed to give technicians an overview of Spirio technology, and an opportunity to experience what comprises servicing a Spirio, and learn about what resources Steinway offers technicians should they decide to pursue Spirio service.
(I) PianoDisc Prodigy II Calibration Class | Mark Burgett & Zack Hardy, PianoDisc
Explore the new Prodigy II features and calibration procedures. Learn how to expand your business through upgrading older units and how to ensure your customer's system is playing like new in this all-day class.
(E) Yamaha Disklavier Silent Hybrid | Ryan Ellison, RPT, Yamaha Corp. of America
This class focuses on Yamaha Disklavier, Silent and Hybrid piano product maintenance and service.
Rebuilding & Shop
(E) 34 Years of String Scale Observations | Tremaine Parsons, RPT, Sierra Software Services
This class features string scale design fundamentals and overviews of up to 30+ original scale designs by different manufacturers. Audio recordings will demonstrate aural/visual proofs of tuning/scale anomalies. Observations regarding design aspects and Paulello wire will be presented and discussed. All attendees will receive a download link to a free version of Pscale “Lite” with which one can do a string scale though, results must be hand recorded. For Win/Mac.
(E) Action Geometry for the Terrified | Dean Reyburn, RPT, Reyburn Cybertuner
Do you have a feeling of dread when planning major parts replacement or mods to a grand action? With the concepts and tools presented in this class, you will be able to complete major grand action work with confidence in the final result. This is a hands-on class where we'll measure the key, wippen and shank ratios in class, determine changes, predict the final result, then regulate the resulting action and compare our ivory tower predictions with the real-world outcome.
(E) Bösendorfer Hammer Service: Re-shaping or Replacing Hammers and What to Do | Ferdinand Bräu, Bösendorfer
The class will focus on all criteria regarding the decision whether shaping hammers is still an option in order to achieve a satisfactory tonal result or whether it is necessary to replace hammers completely.
(E) Clean Up Your Shop | Morgan Cowell, RPT, Nebraska Chapter
Our quality of work always depends on having the right tool at the right time. But what if you can’t find your tool? Is your workbench uninspiring? Do you ever put off working on a project because you don't want to rummage for all the necessary supplies? Are you proud to show off your workshop to clients and colleagues? In this class we will discuss effective ways to arrange your tools and supplies, create modular storage systems, how to arrange your shop for efficiency, and how to never lose a tool again.
(E) Contemporary Standards for Piano Rebuilding | Jude Reveley, RPT, Boston, MA Chapter
Piano rebuilding procedures have significantly evolved in the past few decades to the point where we even have a new term: Piano Remanufacturing. This class will highlight many of these procedures with a discussion of what is appropriate given differing budgets and philosophies.
(I, A) Grand Balancing Act 3.0 - Action Weigh-Off Simplified | David Vanderlip, RPT, Orange County, CA Chapter & Bruce Stevens, RPT, South Bay, CA Chapter
How many technicians approach the weigh-off of a grand action with fear and trepidation because there is not clear definition of proper down-weight vs. up-weight? In the first period, Bruce and David will demystify this subject as they present the innovative, Split-Weight Balance Weight Weigh-Off method developed by the late Stephen F. Schell, RPT. This quick and easy method speeds up the weigh-off process and provides consistent results. Other considerations of fine grand action work that are essential for establishing the foundation for action weigh-off such as action ratio, inertia, parts selection and hammer preparation will be presented in the second period along with direction for placement of leads in a new keyset. If you have been apprehensive about any of this work, you should gain confidence after attending this class.
(I) Grand Rebuilding Teardown | Debbie Cyr, RPT, Boston, MA Chapter
Before you take everything apart, make sure you are organized so you can remember how to put everything back correctly. There is a teardown sheet for recording measurements and notations for the process of reassembly. This class is a step-by-step procedure for disassembling the piano before starting the rebuilding process. We will discuss a variety of ways to organize measurements, materials and thoughts in the teardown process.
(E) If I Had a Hammer: Choosing the Right Hammer | David Love, RPT, San Francisco, CA Chapter
Explore piano hammer selection's impact on performance. Examine key hammer components, selection criteria, and influences on the tonal envelope. Analyze Steinway's hammer evolution from early 1900s to present for decision-making insights. Discuss hammer characteristics and their effects on performance.
(B) Installation of the Full-Fitted Pinblock | Christian Bolduc, Bolduc Pianos
Christian shows how to replace a full-fitted grand pinblock from A to Z. Learn how to take necessary references before removing the plate, the use of the Plate-Puller, removing the pinblock using the Bolduc’s pinblock extractor, fitting the new block to the plate, drilling it, glue and dowel in the case. Learn many tips and tricks to simplify the work.
(E) Key Weigh-off 101 | Dean Reyburn, RPT, Reyburn Cybertuner & David Hughes, RPT, Baltimore, MD Chapter
Are you mystified or, worse yet, intimidated by the prospect of weighing off a new keyset or re-weighing an older set of keys? We will cover basic principles, and show various tools in action. We will discuss several methods and philosophies for determining the diameter and placement of key lead. Plus, we'll demonstrate drilling and swaging. All questions will be handled with as plausible answers as we can think up on the fly.
(E) Keyboard and Action Evaluation for the Rebuilder | Dean Reyburn, RPT, & Aaron Reyburn, Reyburn Cybertuner
We'll demonstrate practical and objective ways to ensure your action rebuild will be successful by checking the condition of the keyboard and stack, and simple ways to check action geometry. We'll show common pitfalls techs often miss. Explore the ramifications of installing a new keyboard and/or action stack. Take a virtual tour through Reyburn Pianoworks keyboard manufacturing shop which uses the latest CAD and CNC robotics.
(I) Lyre, Lyre Pants on Fire | Debbie Cyr, RPT, Boston, MA Chapter
Join us as we explore all kinds of grand lyre repairs, featuring proper repairs for unglued lyre posts, a whirlwind pedal box tour, all kinds of pedal mechanisms, and a demonstration of just how easy installing a Steinway lyre really is.
(E) Mason & Hamlin Pianos With WNG Parts | Zack Hardy, Bruce Clark & Mark Burgett, Mason & Hamlin
Learn how to work with WNG parts and prep new Mason & Hamlin pianos in this all day class.
(E) New Hammers - Choices to Do a Hammer Job | Alexander Abel & Norbert Abel, Abel Hammers
As a technician, it is important to use your time efficiently to improve business and optimize work and income. Depending on the skills and knowledge of each technician, Norbert will cover undrilled (for self-drilling), standard drilled and completely customized hammers. Other topics included in this class include video demonstrations of re-felting existing hammers and making square main hammers along with information on pre-hung service.
(B) Recapping the Vertical Bass Bridge Without Removing the Plate | Christian Bolduc, Bolduc Pianos
Is having to pull the plate putting you off? Christian demonstrates an easy way to replace split bridge caps on uprights without using epoxy or other glues to fix bridge pin problems. Learn how to build a jig over the plate to remove the old cap and glue the new one on. This technique can also be applied to grand pianos.
(I, A) Some Things About Strings | Del Fandrich, RPT, Puget Sound, WA Chapter
Using his two-note string test frame, Del’s been comparing string sets that vary in only one parameter such as speaking length, backscale length, core diameter, overall diameter, etc. We will listen to sound comparisons of various combinations of wrapped and plain strings using hybrid scaling and observe their audio spectrums.
(E) Sweat the Small Stuff | Rod Verhnjak, Southwest, BC Chapter
We all want to serve our clientele with non-compromising standards that achieve the best results. Find out what to evaluate when inspecting a grand or upright piano for restoration, especially if it has been restored once before. This class is a PowerPoint presentation on "What to.." not "How to..." Learn how to evaluate whether to repair or replace parts and why to not leave the small details out.
(I, A) Throwing Your Weight Around | David Love, RPT, San Francisco, CA Chapter
Learn touchweight balancing through a practical approach, transitioning from down weight to inertia. Explore the essentials relationships of balance, front, and strike weights for action performance optimization, creating custom weight curves in Excel for ideal touch weight specs. Prior Stanwood and Excel knowledge is helpful.
(I, A) Touchweight Master Class | Jude Reveley, RPT, Boston, MA Chapter
A deeper dive into the published literature reveals an extraordinary congruence between the prevailing methodologies on how to set up an action. This infers a process with a simple focus on managing hammer weight, action ratio, and front weight. This class will highlight this approach and get as much into the how as the why.
(I) Under the Hood | Rod Verhnjak, Southwest, BC Chapter & Brandon Verhnjak
A PowerPoint presentation on the ins and outs of plate restoration and hardware beautification. This class will cover plate prep and finishing techniques, felt work and other important aspects of what is under the hood.
(I, A) Understanding and Repairing Soundboards | Del Fandrich, RPT, Puget Sound, WA Chapter
This ongoing work explores how soundboard performance depends on the strengths and weaknesses of vertical-grain spruce. Using samples prepared in an environmentally controlled test chamber, we discuss how soundboards are crowned and what happens to them after they are placed into service. We also look at methods of repairing failed soundboards.
(E) Upright Hammer Hanging | Josi Davis, Brooks, Ltd.
Learn expert techniques for hanging upright hammers in and out of the piano. Know what parts are available and opportunities you have to improve aesthetics, maintenance and performance during the process. Let the voice of experience help you avoid common pitfalls, build a better tool bag, and increase your skill set.
(I) Whippen Up an Action | Rod Verhnjak, Southwest, BC Chapter & Brandon Verhnjak
This class includes a PowerPoint presentation on replacing vintage upright actions utilizing Tokiwa parts. We’ll also cover Steinway double flange actions, sticker actions, and other common designs along with hammer boring, shanking and hanging.
(I) Your First Grand Action Rebuilding | Hillary York, RPT, Boston, MA Chapter
Have you been thinking of expanding your services to include grand action rebuilding? In this class we will cover the tools, skills, and resources needed to successfully rebuild a grand action. Take on your first grand action rebuild with a confident understanding of the task in front of you.
Service & Repair
(E) Action Centers: Secret to Consistent Touch | Don Mannino, RPT, South Bay, CA Chapter
This class covers how action centers function, why they need service, and includes a demonstration of an efficient and accurate method for refitting center pins using sized broaches. The discussion will include the amount of friction needed for any given action part, and the effects of pinning on touch and tone.
(A) Buzzing About Buzzes | David Reed, RPT, Kawai America
One of the most frustrating parts of our job is finding and eliminating buzzing noises. In this class we will not only cover possible sources of buzzes, but more importantly guidance on how to track them down and locate the noise, which can be the hardest part; and then how to eliminate the noise.
E) Dampers from the Ground Up | Steve Brady, RPT, Seattle, WA Chapter
We’ll cover the important, but often-misunderstood topic of damper regulation, including the installation of new damper felts, proper regulation of the damper pedal and the sostenuto pedal, and finally how to troubleshoot and correct damping problems in both grands and verticals.
(E) The Gravity of Moving | David Stocker, RPT, Puget Sound Chapter
With knowledge gained from more than forty years of experience, David will demonstrate safe skills that do not require weightlifting experience. Moving pianos is one of the most profitable parts of his business and generates extreme gratitude from clients. Second session is hands-on for all who wish to try it out.
(E) The I Hate Center Pins Class | Mike Reiter, RPT, Eugene, OR Chapter
You could also call this class The I Hate Center Pins Class or how I learned to stop worrying and love the process (apologies to S. Kubrick.) The session is designed to make the process of accomplishing center pin work far more efficient than you may have been experiencing while actually making a profit with the work. We’ll add in simple tools, refined solid techniques and even a bit of enjoyment along the way.
(I, A) Improving Grand Piano Performance, 20 Tips | Starr Taylor, RPT, Southwest Florida Chapter
This intermediate/advanced class is designed to help piano technicians look at the piano from the inside out. The tips in this class will address unusual problems when servicing grand pianos as well as improving tried & true methods for adjusting pedals and actions. Topics include: adjusting nosebolts for tuning stability, addressing string deflection with temperament strips, seating strings on bridges, eliminating grand pedal noise, addressing friction in the piano action, adjusting repetition springs, and properly bushing the pitman pin hole in keybeds. A detailed handout is included. Questions are always encouraged!
(E) Introduction to the Piano Life Saver | Kenneth Brown, Dampp-Chaser Corp.
Struggling with tuning stability related to humidity fluctuations? This is a great course to check out, whether you are new to Dampp-Chaser's Piano Life Saver System or just looking to brush up your skills and knowledge. We will cover a broad overview of product function, system selection, and basic installation and service.
(E) The Jansen Artist Bench: Anatomy, Service & Repair | Bruce Stevens, RPT, South Bay, CA Chapter
Do you currently have clients with a worn Jansen Artist Bench but don’t know where to begin to restore the firm foundation it had when it was new? This class is designed to take the mystery out of the rejuvenation process so that you will have confidence in providing this much needed service. In the first half of the class, Bruce Stevens will demonstrate a fast paced PowerPoint lecture of what is involved in the care and maintenance of this world-class bench followed by an actual demonstration of the procedures. Each attendee will leave the class equipped with a detailed handout of the service procedures.
(E) Piano Life Saver System Service for Older Models | Kenneth Brown, Dampp-Chaser Corp.
Enhance your skills in servicing older models of the Piano Life Saver System. Discover how components have evolved over the company's 75-year legacy of promoting pitch stability. Gain expertise in supporting these systems and understanding compatibility, from historic to current models.
(E) Piano Technicians Playground | Bill Davis, RPT; Sheffey Gregory, RPT; John Parham, RPT; Chuck Cook, RPT
Multiple workstations allow individuals to watch video instruction and understand and practice specific skills in a hands-on environment promoting success without time constraints. Fundamentals such as string splicing, making tight coils and beckets, hammer traveling, damper alignment, vertical and grand aftertouch, key bushing, flange re-pinning, making good measurements and measuring bass strings for replacement comprise a set of competencies all technicians need to know. All tasks are presented in a step-by-step manner that participants can practice and emulate. Whether you’re just beginning or a 30-year technician, this hands-on class where tools and materials are provided offers a best-practice opportunity to improve and polish skills. Stay five minutes or all day. Chapter leaders are encouraged to learn how to participate. A Wi-Fi enabled video capable device is required.
(E) Polyester Piano Finish Repair | Mike Ello, RPT, Houston, TX Chapter
Mike, author of Master Guide to Piano Finish Touch Up, has been repairing polyester finish damage for over 30 years. This class will cover a full spectrum of touch up repairs from simple to advanced. There will also be help with pricing these types of jobs.
(E) Servicing the Modern Steinway | Ben Gac, RPT, Steinway & Sons
A lot has changed at Steinway over the last couple of years! There are new people working in management, new design changes, and new improvements to the pianos. We will review the changes in personnel, the improvements in quality, and review the best ways to service the modern Steinway.
(I, A) Take Action | Ed Tomlinson, RPT, Los Angeles, CA Chapter
You will be challenged to consider more action work on your appointments and checking more items and correcting more issues while on your service call. This class will help you go back to your service area and make pianos better and put more money in your pocket as a perk of coming to the class. Let’s learn together.
(E) Tools, Tip and 6 Packs | Jim Busby, RPT, Salt Lake City, UT Chapter
Jim is back to his old tricks! Learn tool tips and tricks taken from nearly five decades in the business. Come have fun in this fast-paced class! A few short video clips from Jim's last visit with Isaac Sadigursky will be shown to honor Isaac and his legacy of sharing tips.
Tuning
(E) ACT I: The Hidden Mechanisms | Terry Miller, RPT, San Francisco, CA Chapter
In this class you’ll see why you’re hearing too much even when you’re listening to just one string. You will learn where to hear, and practice working with ‘the still small (tuning) voice’ within the wall of sound. Since intervals are the key to tuning we will discover that without focus you will hear the forest and not the tree, and that by just listening to an interval you cannot really tell if it is sharp or flat of where it should be. And we’ll examine the characteristics of tuning-friendly intervals.
(I) ACT II: Making a Workspace | Terry Miller, RPT, San Francisco, CA Chapter
The class will discuss the client’s/performer’s needs and expectations and the tuner’s goals; inspect the piano for harmonic inconsistencies, and even consider the constraints of the PTG Tuning Exam. These concerns distill into ‘Tuning Truths’ which are used to create a structured, standard Aural Tuning Workspace useful in all tunings. Participants will help mute the Workspace onto the class piano and the class will see how the Workspace aids the manifestation of ‘the Truths’ and the muting method focuses the attention of the tuner.
(I) ACT III: The Aural Tuning Lab: Exercising the Workspace | Terry Miller, RPT, San Francisco, CA Chapter
In the Lab the piano will be muted into Workspace mode. A preliminary tuning of the workspace notes will show how the selected tuning intervals trap themselves into tuned notes. Working within octaves the ‘But Will It Fit’ question shows the impact that one slight change can make on the intervals within an octave, neighboring octaves and elsewhere. Time permitting, the magic, clarity, power, and error-trapping of three-string open unisons will be examined.
(E) Are You ETD Dependent? | Ralph Miyashiro, RPT, San Diego Chapter
We’ll talk about how to equip tuners with basic knowledge to enable them to tune without an ETD. Characteristics of properly tuned mid-range octave will be explained and illustrated. Volunteers can help construct a temperament octave, then troubleshooting/aural verification will be demonstrated. Tuning theory is not necessary nor emphasized in this class.
(E) Bulletproof Tuning | Steve Brady, RPT, Seattle, WA Chapter
This class offers techniques and strategies to be applied before, during, and after the tuning to ensure the best stability possible. With material from Steve’s newly revised book Under the Lid: The Art and Craft of the Concert Piano Technician.
(E) Measuring Unisons and Intervals Using Free Bandpass Filter Software | Mark Cerisano, RPT, Mr. Tuner Piano Service
Learn how to easily measure your unisons and intervals and know for sure how good they are. Using a free bandpass filter like Ocenaudio gives us the feedback we need to improve. Without accurate feedback, it is impossible to know what to improve, or even if we need to improve at all.
(E) Modern Tuning Stability | Mark Cerisano, RPT, Mr. Tuner Piano Service
This class will start with a basic description of stability, what it is, and how to measure it. We’ll then dive into new techniques to produce superior stability using non-speaking length tension analysis which considers physics, mechanics, and variables such as length of the non-speaking length, friction, twisting, bending, untwisting, unbending, etc. These concepts allow us to tune stable strings without the need to overuse hard blows which can damage our hearing, joints, and the piano.
(E) Pitch Raising: Myths & Facts | Wim Blees, RPT, Central, FL Chapter
Join in a round table discussion on pitch raising, what works, what won’t, and some of the untruths about massive pitch changes. Included will be a discussion of pitch raising techniques and charges.
(I) Stackin’ the Deck: A Look at Third-based Temperament Tuning | Will Roper, RPT, Boston, MA Chapter
Learn about a nearly foolproof approach to tuning an aural temperament as developed by Jack Stebbins RPT. Take the guesswork out of equal temperament and let the piano tell you exactly where to put each note. Great for aural and machine tuners looking to better understand and improve their tuning.
(E) Techniques for Passing Part 1 of the PTG Tuning Exam | Bill Bremmer, RPT, Madison, WI Chapter
We’ll examine techniques and strategies for tuning the initial A4 Pitch including the popular and very reliable aural electronic tone method, setting the F3-F4 Temperament using the Up a 3rd, Up a 3rd, Down a 5th sequence and filling out the Midrange.
(E) Tune - Refine - Confirm: A System for Developing Aural Skills | Jason Cassel, RPT, Salt Lake City, UT Chapter
Have you ever felt guilty for not knowing how to tune a piano entirely by ear? Or maybe you passed your RPT exams and never tuned aurally again? This class will equip you with a system for developing your aural skills “on-the-go.” Featuring interactive quizzes that allow you to submit answers live from your phone!
(E) Tuning Stability | Ed Tomlinson, RPT, Los Angeles, CA Chapter
If you have ever wanted to speed up your tuning time and/or gain stability in your tunings as well… this is the class for you. We’ll discuss techniques in gaining stability and new ways to tune that may take minutes off your tuning time.
(E) Tuning Tutoring | Wim Blees, RPT, Central, FL Chapter & Duncan Peterson, RPT, Salt Lake City, UT Chapter.
There is no better way to improve your tuning than one-on-one tutoring by a master tuner. Private tutoring will benefit you no matter what your skill level. With outstanding tuning tutors, you’ll find a universe of tuning knowledge to explore. This all takes place in a one-on-one format lasting 90 minutes. Limit of 18 Slots. Fee: $140. You must pre-register for this class by calling (913) 432-9975.
(B) Where to Listen | Nathan Mills, RPT, Augusta, GA Chapter
This class is a demonstration of aural listening skills that are needed to learn to tune aurally. You will learn listening techniques for multiple intervals. Learning where to listen can significantly improve your ETD tuning as well. If you are new to tuning or are preparing to challenge the tuning exam, Where to Listen is a great first step.
(E) Yamaha Tuning Regulation & Voicing | Kevin Suzuki, Yamaha Music Corp. of America
This session will cover technical methods focusing on tuning, regulation and voicing of Yamaha piano products.
Voicing & Concert Prep
(E) Angel Shot Voicing | Larry Lobel, RPT & Zhiwei Huang, RPT, San Francisco, CA Chapter
Angel Shot Voicing is a very efficient technique for overcoming the problem of loud pianos with hard hammers. It has been known and used successfully by piano techs worldwide for many years. You will learn it here quickly and it will serve you and your customers well for years to come.
(E) Approach to Voicing | Don Mannino, RPT, South Bay, CA Chapter
Don will present an overview of how to approach voicing; contributing factors for good tone beyond the hammers, different hammer styles and how to work with them, and an overview of how piano hammers work so that we can know where and how to needle. Don will then demonstrate some basic voicing techniques, including fitting strings to hammers and correcting basic voicing problems in everyday pianos.
(I, A) The Art of Tone Regulation | Steve Brady, RPT, Seattle, WA Chapter
With material from the book, Under the Lid: The Art and Craft of the Concert Piano Technician, this class presents approaches to voicing both hard-pressed and soft-pressed hammers with specific emphasis on concert work.
(E) C. Bechstein Concert Service | Torben Garlin, C. Bechstein
Explore C. Bechstein concert grand piano preparation for concert use including regulation and fine voicing.
(I, A) Complete Tone Building: Structure, Strings and Hammers | Jim Busby, RPT, Salt Lake City, UT Chapter & Gary Telleen, RPT, Wichita, KS Chapter & Vince Mrykalo, RPT, Central Oklahoma Chapter
With 150 years of combined experience, the three instructors divide the tone building process into three parts: The belly or structure, taught by master rebuilder Gary Telleen, advanced string prepping by Jim Busby, ending with three short lectures and a hammer voicing masterclass taught by Vincent Mrykalo. This is a two-period class.
(E) Finding Your Own Voice: Fundamentals with Lacquer and Needles | David Love, RPT, San Francisco, CA Chapter
Discover voicing fundamentals: lacquer techniques, needle work, and goal-setting. Discuss adapting to different instruments, identify listening challenges, explore voicing levels from pianissimo to fortissimo, and refine skills with advanced techniques.
(E) Voicing Behind the Scenes | Jason Cassel, RPT, Salt Lake City, UT Chapter
What exactly happens to the tone of a note when it is voiced? In this class, you will hear before and after recordings so that you can hear the difference. But that’s not all! Graphs will also be displayed, making it easy to see which partials are affected by different voicing techniques. Bring your listening ears.
(E) Voicing Every Day | Ryan Sowers, RPT, Puget Sound, WA Chapter
Voicing, like unisons, should be learned from the beginning and mastered over a lifetime. This class will help you develop systems to upgrade the tone of everyday pianos using novel tools and techniques. Whether a Steinway B or Wurlitzer spinet, your clients will find new joy in their instruments.
RPT Exam Classes
(E) Take the RPT Written Examination | Exam Team
This is your opportunity to take the RPT Written Exam online. Pre-register by sending an email to r.guenther.rpt@gmail.com. Examinees should come to the room indicated on the schedule. Bring your own internet-accessible device (tablet, laptop, phone, etc.). Visually impaired technicians will take their exams in the ETSC office. For PTG members only. You must bring your current PTG membership card with you to take the exam. For PTG members only.
(E) Understanding the PTG Tuning Exam | Exam Team
Taking an RPT Exam is a great opportunity to learn your strong and weak points, and to get certified as an RPT. We’ll explain the details of the Tuning Exam procedure and give tips for effective preparation. For PTG members only.
(E) Understanding the PTG Technical Exam | Exam Team
We will walk through the Technical Exam and its requirements. There will be examples of exam equipment, models, and jigs such as one would find on the test, including a preview of the new 3-note grand model which will be implemented in the near future. Come find out how to prepare for the exam, what tools and supplies you will need to bring to the exam site, and what examinees are entitled to before, during, and after the examination. Learn ways to best utilize your time, improve efficiency, and cope with exam anxiety and other strategies to help you successfully tackle the exam and become a part of your daily fieldwork. There will be plenty of time for Q&A. For PTG members only.
(E) CTE Tuning Examiner Training | Exam Team
Detailed information for RPT members who are interested in assisting Tuning Exams and becoming a Certified Tuning Examiner. Also, discussion about effective exam administration and problem-solving tips for CTE's and assistant examiners. For RPTs only.
Rebuilders Gallery
We are excited to present, after many years, a Rebuilders Gallery. Separate from the Exhibit Hall, this is an area for both display and affection. In keeping with our theme Authority/Competency/Expertise, learn from both the accomplishments and failures of highly regarded rebuilders. There will be a mix of classes presented by rebuilders demonstrating with their rebuilt piano(s); classes by rebuilders without pianos present; pianos presented without classes; and even a class with a piano that has not been rebuilt. You'll understand that one when you see it.
Learn from rebuilders what they do, how they do it, and what parts they use. Share your knowledge. Pick their brains.
(I) Custom Crafted Piano Restoration | Erwin Piano Restoration, Inc.
“Too many pianos today produce a sound that is a boring wasteland of sameness ” (David Andersen) We whole heartedly agree with David. Our sonic model is power without noise, long sustain, tonal color & dynamic variety. We find that this is what pianists crave. Topics covered: building the belly, measuring crown & bearing, choosing hammers on purpose, and Stanwood action & key balancing. A pianist will be provided for sonic sampling and feedback.
(E) Everything LightHammer | Ed McMorrow, RPT, Seattle, WA Chapter
Everything LightHammer includes all topics covered by Mr. McMorrow's work. Included will be LightHammer tone regulation, string termination, fully Tempered Duplex Scale, Hybrid Wire Scales, and extraneous related topics.
(E) Pianos Without Pinblocks | Larry Lobel, RPT, San Francisco, CA Chapter
Many late 19th and early 20th century pianos were made without wooden pinblocks and instead had all-metal tuning systems. These were successful for many years but were eventually abandoned because of tuners’ resistance. We’ll explore these and see how they worked, why they failed, and why they should be brought back.
(I, A) The Weigh-Off of a New Keyset | Bruce Stevens, RPT & David Vanderlip, RPT
In The Grand Balancing Act 3.0, Bruce and David briefly covered the importance of regulating inertia when installing new key leads. They also presented the concept of establishing a lead pattern on a new keyset to further enhance action performance. This time they will delve further into the subject and help you understand how easy it is to establish the lines of leads in the keys needed to balance the action using the Steve Schell, RPT "Real Time" Balance Weight measuring method.
(E) Restoring Soundboard Crown...(and soundboard boom!!) | Brigham Larson, RPT, Salt Lake City, UT
Not all rebuilding jobs merit a new soundboard, but there are great options for restoring the "BOOM" in old soundboards!
Forums
(E) Chapter Leadership Forum | Ricki Klos, RPT, Ft. Worth, TX Chapter
This is a round table discussion for any chapter leader, past or present, to come exchange ideas, ask questions, and share information with each other. Immediately following the Chapter Leaders Luncheon.
(E) Women’s Forum in Piano Technology | Ricki Klos, RPT, Ft. Worth, TX Chapter
This is a round table discussion for all women of the PTG who wish to come ask questions, share ideas, and exchange information about our experiences in this profession. Men are welcome, but it is focused on a woman’s perspective.
(E) Cut Crazy Carl’s Mane - FUNdraiser for PTGF | Ricki Klos, RPT, Ft. Worth, TX Chapter
This is a FUNdraising effort for the Piano Technicians Guild Foundation. Everyone who donates $5 gets to see Carl Lieberman’s Einstein-ian hair tamed with scissors. Ricki Klos is his annual barber.